Pioneer Valley Transit Authority
Springfield, MA · NTD ID 10008 · 2024 report year
Pioneer Valley Transit Authority carries 8.0 million passenger trips a year across two modes — bus and demand response — making it the 82nd-busiest transit operator in the United States. It is based in Springfield, MA.
It spends $59.9 million a year running that service, or $7.47 per trip. Its bus service, the largest of its modes, costs $6.30 per rider — 55% below the $13.86 median for the 1,162 US agencies reporting bus.
Over the 10 years reported, ridership remains 23% below its 2019 level, the last full year before the pandemic, and up 13% on 2023. Fares cover 9% of operating cost.
Service by mode, 2024
| Mode | Annual trips | Operating expense | Cost per rider | vs national median | Farebox | Vehicles |
|---|---|---|---|---|---|---|
| Bus#70 of 1,162 nationally | 7,830,329 | $49.3 million | $6.30 | -55% | 10% | 121 |
| Demand Response#132 of 1,920 nationally | 186,742 | $10.6 million | $56.85 | +49% | 4% | 86 |
Ridership, 2015–2024
| Year | Annual trips | Operating expense (2024 $) | Cost per rider (2024 $) |
|---|---|---|---|
| 2024 | 8,017,071 | $59.9 million | $7.47 |
| 2023 | 7,079,756 | $57.6 million | $8.14 |
| 2022 | 6,227,676 | $56.7 million | $9.11 |
| 2021 | 3,994,626 | $54.5 million | $13.65 |
| 2020 | 8,330,035 | $58.4 million | $7.02 |
| 2019 | 10,380,926 | $60.4 million | $5.81 |
| 2018 | 11,223,169 | $58.1 million | $5.18 |
| 2017 | 11,764,961 | $57.5 million | $4.89 |
| 2016 | 13,384,555 | $58.9 million | $4.40 |
| 2015 | 12,552,771 | $56.3 million | $4.49 |
Where Pioneer Valley Transit Authority ranks
- Cheapest Bus Systems by Cost per Rider #15 of 40
- Best Farebox Recovery Among Large Bus Systems #38 of 40
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Ask NTD about Pioneer Valley Transit Authority →Source & method. Figures are from the Federal Transit Administration's National Transit Database (NTD) annual reporting for 2024, the most recent published report year. Cost per rider is operating expense divided by unlinked passenger trips. Farebox recovery is fare revenue divided by operating expense. Ten-year trends are adjusted for inflation to 2024 dollars; single-year figures are as reported. Agencies self-report to the NTD, and reporting practice varies, so figures are best read as comparable in magnitude rather than to the cent.