Jacksonville Transportation Authority
Jacksonville, FL · NTD ID 40040 · 2024 report year
Jacksonville Transportation Authority carries 7.4 million passenger trips a year across five modes — bus, ferryboat, monorail/automated guideway, demand response and commuter bus — making it the 86th-busiest transit operator in the United States. It is based in Jacksonville, FL.
It spends $154 million a year running that service, or $20.89 per trip. Its bus service, the largest of its modes, costs $17.98 per rider — 30% above the $13.86 median for the 1,162 US agencies reporting bus.
Over the 10 years reported, ridership remains 37% below its 2019 level, the last full year before the pandemic, and up 10% on 2023. Fares cover 6% of operating cost.
Service by mode, 2024
| Mode | Annual trips | Operating expense | Cost per rider | vs national median | Farebox | Vehicles |
|---|---|---|---|---|---|---|
| Bus#79 of 1,162 nationally | 6,332,097 | $114 million | $17.98 | +30% | 6% | 160 |
| Ferryboat#23 of 39 nationally | 424,242 | $3.9 million | $9.15 | -53% | 37% | 1 |
| Monorail/Automated Guideway#6 of 6 nationally | 307,328 | $9.1 million | $29.62 | +143% | — | 3 |
| Demand Response#77 of 1,920 nationally | 302,369 | $26.2 million | $86.72 | +128% | 3% | 101 |
| Commuter Bus#141 of 153 nationally | 4,759 | $934,699 | $196.41 | +583% | 2% | 6 |
Ridership, 2015–2024
| Year | Annual trips | Operating expense (2024 $) | Cost per rider (2024 $) |
|---|---|---|---|
| 2024 | 7,370,795 | $154 million | $20.89 |
| 2023 | 6,678,105 | $146 million | $21.79 |
| 2022 | 6,112,801 | $136 million | $22.25 |
| 2021 | 5,921,568 | $132 million | $22.33 |
| 2020 | 8,024,148 | $142 million | $17.75 |
| 2019 | 11,614,452 | $139 million | $12.01 |
| 2018 | 12,093,048 | $127 million | $10.51 |
| 2017 | 12,659,047 | $124 million | $9.78 |
| 2016 | 13,317,000 | $121 million | $9.12 |
| 2015 | 13,325,104 | $120 million | $9.01 |
Where Jacksonville Transportation Authority ranks
- Most Expensive Bus Systems by Cost per Rider #3 of 40
- Highest-Ridership Ferry Systems #23 of 39
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Ask NTD about Jacksonville Transportation Authority →Source & method. Figures are from the Federal Transit Administration's National Transit Database (NTD) annual reporting for 2024, the most recent published report year. Cost per rider is operating expense divided by unlinked passenger trips. Farebox recovery is fare revenue divided by operating expense. Ten-year trends are adjusted for inflation to 2024 dollars; single-year figures are as reported. Agencies self-report to the NTD, and reporting practice varies, so figures are best read as comparable in magnitude rather than to the cent.