Connecticut Department of Transportation - CTTRANSIT New Haven Division
Hartford, CT · NTD ID 10055 · 2024 report year
Connecticut Department of Transportation - CTTRANSIT New Haven Division carries 6.0 million passenger trips a year on bus service — making it the 102nd-busiest transit operator in the United States. It is based in Hartford, CT.
It spends $57.7 million a year running that service, or $9.63 per trip. Its bus service, the largest of its modes, costs $9.63 per rider — 31% below the $13.86 median for the 1,162 US agencies reporting bus.
Over the 10 years reported, ridership remains 21% below its 2019 level, the last full year before the pandemic, and down 22% on 2023. Fares cover 10% of operating cost.
Service by mode, 2024
| Mode | Annual trips | Operating expense | Cost per rider | vs national median | Farebox | Vehicles |
|---|---|---|---|---|---|---|
| Bus#81 of 1,162 nationally | 5,988,941 | $57.7 million | $9.63 | -31% | 10% | 99 |
Ridership, 2015–2024
| Year | Annual trips | Operating expense (2024 $) | Cost per rider (2024 $) |
|---|---|---|---|
| 2024 | 5,988,941 | $57.7 million | $9.63 |
| 2023 | 7,705,131 | $59.9 million | $7.77 |
| 2022 | 5,536,895 | $57.3 million | $10.35 |
| 2021 | 4,962,725 | $54.0 million | $10.88 |
| 2020 | 6,750,898 | $55.9 million | $8.28 |
| 2019 | 7,567,553 | $55.0 million | $7.27 |
| 2018 | 7,681,447 | $55.0 million | $7.16 |
| 2017 | 8,016,583 | $62.0 million | $7.73 |
| 2016 | 8,771,018 | $59.7 million | $6.80 |
| 2015 | 9,380,760 | $54.6 million | $5.82 |
Where Connecticut Department of Transportation - CTTRANSIT New Haven Division ranks
- Most Expensive Bus Systems by Cost per Rider #35 of 40
- Best Farebox Recovery Among Large Bus Systems #35 of 40
Ask a different question
These are the headline figures. Ask NTD answers the rest in plain English — by mode, by year, against any other agency.
Ask NTD about Connecticut Department of Transportation - CTTRANSIT New Haven Division →Source & method. Figures are from the Federal Transit Administration's National Transit Database (NTD) annual reporting for 2024, the most recent published report year. Cost per rider is operating expense divided by unlinked passenger trips. Farebox recovery is fare revenue divided by operating expense. Ten-year trends are adjusted for inflation to 2024 dollars; single-year figures are as reported. Agencies self-report to the NTD, and reporting practice varies, so figures are best read as comparable in magnitude rather than to the cent.