Connecticut Department of Transportation - CTTRANSIT - Hartford Division
Hartford, CT · NTD ID 10048 · 2024 report year
Connecticut Department of Transportation - CTTRANSIT - Hartford Division carries 12.7 million passenger trips a year across two modes — bus and bus rapid transit — making it the 59th-busiest transit operator in the United States, and the largest in Connecticut. It is based in Hartford, CT.
It spends $107 million a year running that service, or $8.49 per trip. Its bus service, the largest of its modes, costs $8.71 per rider — 37% below the $13.86 median for the 1,162 US agencies reporting bus.
Over the 10 years reported, ridership remains 20% below its 2019 level, the last full year before the pandemic, and down 16% on 2023. Fares cover 11% of operating cost.
Service by mode, 2024
| Mode | Annual trips | Operating expense | Cost per rider | vs national median | Farebox | Vehicles |
|---|---|---|---|---|---|---|
| Bus#48 of 1,162 nationally | 11,433,409 | $99.6 million | $8.71 | -37% | 11% | 204 |
| Bus Rapid Transit#10 of 20 nationally | 1,224,730 | $7.8 million | $6.39 | +1% | 11% | 9 |
Ridership, 2015–2024
| Year | Annual trips | Operating expense (2024 $) | Cost per rider (2024 $) |
|---|---|---|---|
| 2024 | 12,658,139 | $107 million | $8.49 |
| 2023 | 15,128,480 | $123 million | $8.14 |
| 2022 | 10,327,809 | $145 million | $14.07 |
| 2021 | 9,605,901 | $121 million | $12.61 |
| 2020 | 13,824,376 | $128 million | $9.24 |
| 2019 | 15,797,582 | $123 million | $7.78 |
| 2018 | 16,206,841 | $121 million | $7.49 |
| 2017 | 15,431,157 | $121 million | $7.87 |
| 2016 | 15,976,850 | $120 million | $7.52 |
| 2015 | 14,868,818 | $98.4 million | $6.61 |
Where Connecticut Department of Transportation - CTTRANSIT - Hartford Division ranks
- Best Farebox Recovery Among Large Bus Systems #31 of 40
- Highest-Ridership Bus Rapid Transit Systems #10 of 20
Ask a different question
These are the headline figures. Ask NTD answers the rest in plain English — by mode, by year, against any other agency.
Ask NTD about Connecticut Department of Transportation - CTTRANSIT - Hartford Division →Source & method. Figures are from the Federal Transit Administration's National Transit Database (NTD) annual reporting for 2024, the most recent published report year. Cost per rider is operating expense divided by unlinked passenger trips. Farebox recovery is fare revenue divided by operating expense. Ten-year trends are adjusted for inflation to 2024 dollars; single-year figures are as reported. Agencies self-report to the NTD, and reporting practice varies, so figures are best read as comparable in magnitude rather than to the cent.